Frequently asked questions
Quick answers about delivery, returns, warranty and payment.
How much does delivery cost?
Delivery is free on all orders to mainland UK addresses. Orders are usually dispatched within 1–2 working days and delivered within 2–5 working days. Large appliances are delivered by a two-person team.
Do you deliver to the Highlands, islands or Northern Ireland?
Some products can be delivered to these areas, but delivery may take longer and large items may not be available. If we cannot deliver to your postcode, we will contact you and refund you in full.
Can I return an item?
Yes. You can return unused items within 30 days of delivery, and returns are free: we send you a prepaid return label. See our returns policy for details.
Do products come with a warranty?
Every product is brand new and covered by the full manufacturer’s warranty. The length depends on the brand and is shown on the product page or in the box.
Are your electrical products UK versions?
Yes. All electrical products are UK specification with UK plugs.
How can I pay?
We accept major credit and debit cards. Payments are processed securely and we never see or store your full card details.
How do I track my order?
You will receive a tracking link by email once your order has been dispatched. You can also check your order status in your account.